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Sharp Suits & Scrappy Marketing: How Indochino Crafted a Tailor-made Digital Strategy with Unbounce

Similar to how Indochino is revolutionizing menswear with made-to-measure suits, it turns out a custom fit applies to their digital marketing too.

In the past year, the fast-growing apparel brand saw over 50% growth in retail, and opened nine new showrooms across North America. The brand’s marketing team of just 12 people are used to acting fast, but until about a year ago, the team faced a bottleneck threatening their nimbleness and the effectiveness of their PPC ad spend.

As Lisa Craveiro, Director of Acquisition told us, the company’s blog and website CMS templates couldn’t be easily customized to suit their pay-per-click needs. When Lisa’s team needed to publish relevant content (for pointing paid ad traffic to), changes to the site couldn’t be published fast enough.

To ensure return on their ad spend, Lisa and the team rolled out two key tactics:

  • First, they experimented with mock editorial pieces created in Unbounce to better convert Facebook ad traffic.
  • And second, the team built several location-specific landing pages for marketing different showrooms and educating prospects on their unique customer experience.

Over just nine months, Lisa’s team secured 800+ showroom bookings via their new Unbounce landing pages, 40 online transactions of purchased suits, and 750 newsletter signups.

Having over 340,000 visitors directed to a landing page as part of their paid media strategy is just one aspect of how Indochino’s scrappy marketers have been able to grow the brand’s selling appointments 77% year over year. Read on for a peek into their playbook.

A Custom-Fit Ad Approach

Similar to most marketers using Facebook ads, Indochino knew they needed hyper relevant content to point to from ads like these:

Indochino's example Facebook ads

But sending paid traffic to the brand’s blog or site-specific web pages wasn’t a good option as recent as a year ago because the marketing team had little control over the experience.

Lisa Craveiro, Director of Acquisition at Indochino

“Before Unbounce, we didn’t have an informative landing page on the website with a simple, easy navigation path that focused a user’s attention toward our conversion goals. Often existing pages weren’t the most relevant option to land on from a specific ad, or didn’t contain a clear call to action. We needed to quickly build better, high-converting options and Unbounce was perfect for an on-brand look, fast.”

And so Indochino began using Unbounce in a fairly unconventional way. Alongside a designer, the team created mock editorial articles for their Facebook ads to point to. These articles — fashioned to look like blog posts — contained calls to action to “schedule an appointment” in a showroom, but also to “see the suits” for those preferring to browse.

Here’s an example of one of the editorial pieces created with the builder:

Example Mock Article from Indochino

With over 64,000 visitors via their ads, this ‘mock’ article converts at 17.40% with thousands of people clicking through to see showroom locations, go to the website, or see sample suits.

These articles (built in just a few hours) not only provide an especially relevant destination for anyone arriving from a Facebook ad, but they also allow Indochino’s marketers to communicate different value props quickly based on different ad messages.

For example, the brand knows the showroom experience is very valuable and that many men become lifelong customers based on their unique experience being fitted.
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Indochino example 2

This listicle style piece converts at 29.63%. The CTA prompts visitors to book an appointment.

The team continues to create mock editorial like this and is always looking to optimize as they go. As Lisa tells us:

“We’re often trying out several value props with these types of mock articles, testing different variations of copy and trying to understand via data which article or angle resonates best with different audiences. They’re a quick way to tell if you’re on the right track with your ad’s messaging.”

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On the topic of nine new showrooms launched in North America this year, as Indochino found, once you introduce a new product line, or— in this case—a new retail location, you can’t always update your website right away with location-specific content.

So instead of relying on developers to help update their site with pages specific to each new showroom launch, Indochino turned to landing pages. They created several location-specific pages to explain their fitting process and speak directly to potential customers in a given area.

Here’s an example featuring details on DC’s showroom:

Indochino's DC showroom <a href=landing page example" width="750" height="472" class="aligncenter size-full wp-image-68527" srcset="http://unbounce.wpengine.netdna-cdn.com/photos/blogimagery_dc.png 750w, http://unbounce.wpengine.netdna-cdn.com/photos/blogimagery_dc-80x50.png 80w, http://unbounce.wpengine.netdna-cdn.com/photos/blogimagery_dc-150x94.png 150w, http://unbounce.wpengine.netdna-cdn.com/photos/blogimagery_dc-397x250.png 397w, http://unbounce.wpengine.netdna-cdn.com/photos/blogimagery_dc-650x409.png 650w, http://unbounce.wpengine.netdna-cdn.com/photos/blogimagery_dc-300x189.png 300w" sizes="(max-width: 750px) 100vw, 750px" />

This page, where you can book an appointment or ‘see the suits’, converts at 19.38%.

The team also has a dedicated page for Chicago:

Chicago <a href=landing page example" width="750" height="472" class="aligncenter size-full wp-image-68528" srcset="http://unbounce.wpengine.netdna-cdn.com/photos/chicago.png 750w, http://unbounce.wpengine.netdna-cdn.com/photos/chicago-80x50.png 80w, http://unbounce.wpengine.netdna-cdn.com/photos/chicago-150x94.png 150w, http://unbounce.wpengine.netdna-cdn.com/photos/chicago-397x250.png 397w, http://unbounce.wpengine.netdna-cdn.com/photos/chicago-650x409.png 650w, http://unbounce.wpengine.netdna-cdn.com/photos/chicago-300x189.png 300w" sizes="(max-width: 750px) 100vw, 750px" />

These location-specific pages allow Indochino to get really granular with the targeting of their ads, and the message prospects see upon click through. There’s strong message match from ad to landing page, and visitors see specifics to their location which helps fulfil the promise of the ads.

|5162d2099d27c95796835c14b55e73ad| Try Dynamic Text Replacement. This Unbounce feature swaps out select keywords or text on your landing page with the exact terms someone has searched, like their location. See a preview of how this works here.
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Beyond highly relevant Facebook ads and location-specific content, Indochino also uses landing pages for lead generation; often for contests and partnering with wedding vendors like The Knot and others.

Here’s a lead gen page Indochino created for a Postmedia National contest:

lead gen <a href=landing page example from Indochino" width="750" height="472" class="aligncenter size-full wp-image-68529" srcset="http://unbounce.wpengine.netdna-cdn.com/photos/blogimagery_contest.png 750w, http://unbounce.wpengine.netdna-cdn.com/photos/blogimagery_contest-80x50.png 80w, http://unbounce.wpengine.netdna-cdn.com/photos/blogimagery_contest-150x94.png 150w, http://unbounce.wpengine.netdna-cdn.com/photos/blogimagery_contest-397x250.png 397w, http://unbounce.wpengine.netdna-cdn.com/photos/blogimagery_contest-650x409.png 650w, http://unbounce.wpengine.netdna-cdn.com/photos/blogimagery_contest-300x189.png 300w" sizes="(max-width: 750px) 100vw, 750px" />

Converting at 15.14%, Lisa said campaigns like this contest allow their marketers to be especially nimble:

“Often marketers can land a great partnership, like we’ve been lucky to do with The Knot and Postmedia, but if you can’t generate relevant landing pages specific to the campaign quickly, you limit the momentum of the partnership along with creative opportunities. With contest pages like this, we can be up and running in a couple of days and immediately see from ad to landing page how we’re performing. It’s helpful for understanding which partnerships we should run again.”

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On a whole, taking control of the experience after someone clicks an Indochino ad has proven very valuable for this fast-growing menswear brand. By serving up especially relevant content, they’ve seen their paid Facebook posts perform especially well.

You could say, Unbounce was a perfect fit 😉

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"Glory is fleeting, but obscurity is forever."
~ Napoleon Bonaparte

About Henry Lake

Over 21 years of Internet Marketing experience with focus on list building. Enjoy sharing ideas with other marketers.

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