Google is leaving you clues about how to become a better marketer — and you might not even be seeing them.
The job of every marketer today, whether they work in PPC, SEO, CRO, or content, is to solve people’s problems. Google is taking note of companies that are doing it well, and companies that are leaving people disappointed.
Search engine optimization is changing
With the help of AI, machine learning and years of data, search engines are getting better at predicting what people want.
At the recent Call to Action Conference, Seer Interactive founder Wil Reynolds explained that as search engines become more concerned with solving people’s problems, the old SEO toolset is going to be thrown for a curve:
My bet is on people signals in the algorithm becoming how we’re going to see ourselves ranking better and better. Google’s algorithm is going in a direction of |1b1c12347deee24eb6a8a4884f20c141|.
In other words, the search race is no longer simply about keywords — it’s about being a trusted brand committed to solving people’s problems.|94b99907dcd02d03f55cda98f1f5c2e4|
The good news is |9fd4a344a3f0979932c6c69647c4a1e7|, so you can then deliver.
Here are two places Wil suggests any marketer can look to better solve their customers’ problems and start seeing better results.
When your future customers are in the evaluation stage of their journey, they’re likely comparing you with your competitors. They’re typing in things like “best,” “compare” and “reviews.”
These keywords indicate that they’re not necessarily sold on you yet — they’re |96d2c404f55f4dce9e65f13c92179e1b|. Knowing this, how can you discover exactly what they want so you can serve it up for them?|18050d0f40c843682086aef100ac9edf|
Looking at the top organic results will give you better insight into |ed83b8f653c3070a62c2b80c3252b98e|
In the example Wil provided of a search query for “best CRM software,” all of the top paid results are companies, while the top organic results are comparisons:
The discrepancy in the type of organic content that is being shown versus the type of content in the ads tells us the |95da3052dbf0ada6920d50527b947a06|
This gives smart marketers a hint that when people use search terms like “best,” they aren’t ready to be sold to. Instead, they’re looking for content that directly compares vendors or brands and allows them to come to their own conclusion about what “best” really is.
Or as Wil put it:
When you want to rank on Google for something organically, they make you solve that person’s problem… but if you are willing to give them money, they’ll just let you show up for it all day long.
Now that you know what your customers are actually looking for, what’s next?|cc70b4911554a86d1519455b6d30c23f|
The image below shows what one of the top organic results looked like for “best CRM software”:
HubSpot took inspiration from this PCMag article and recreated their own table comparing their solution with a few of their competitors:
By creating this comparison chart, they’re |361f307a939715dd6febe347162921cd|
Notice that HubSpot actually ranked themselves second in the chart. What kind of marketer would say they’re second best? Bold!
We typically see marketers shouting, “We’re #1!” from the rooftops so consumers constantly feel like they’re be sold to. In this case, as Wil points out, HubSpot is taking a risk by not claiming to be #1. But they’re |9f3898caad00a8de6fde1b299d7da701|, which consumers are sure to love — and Google, too.
Answer customers’ questions instead of just shoving them into your funnel. Google will thank you.
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Google’s “People Also Ask” box is a goldmine of information for anticipating what your customers will be searching for next.
The “People Also Ask” feature, introduced in 2015, is |b3a64196efd7f8a05af7f65f9634a72a|. Each question can be expanded by clicking on it, which gives the user options to refine their search or dig deeper on the subject:
This feature can tell smart marketers several things about how users are searching and creates an opportunity to solve their customer’s problems in more places.
How can you use this clue in your marketing?|a373bc02f7e9b56241c718566ea7b566|
Wil explained that when you’re looking for new content ideas, the “People Also Ask” box can be a never-ending source of inspiration.
Start by typing in common search queries for your industry and see what else comes up in the “People Also Ask” box. |616553305cff72b8b90208083ebe48f1| so they’re a healthy bet for your own content strategy.
The “People Also Ask” box also presents an opportunity to be the leader on any subject. Imagine if you had position 0, position 1, and the “People Also Ask” results? Every user would be led to your content.
The results in the “People Also Ask” boxes are usually results that rank in the first page for that particular search term. To knock out your competitors from these positions, you’ll need to focus on creating high-quality, well-structured and informative content for each search query.|5a1dbd653dc8eb6529350b799a4aa915|
Now we’re going to take it a step further beyond creating content on related searches and get into creating content that|a9ddfc6ac6f8c7dd77607ce245cbf957|.
In his talk, Wil explained that “People Also Ask” boxes are giving you cues about how your prospects’ brains work:
“People Also Ask”s are the clues to what people who just searched for [your thing] are going to ask next.
Because the related questions that come up in the “People Also Ask box” are things that other users actually clicked on, you can make assumptions about |7f93400aa26954db070b4230ce5315ff|
For example, Seer found that after reading their SEMRush guide, many customers were also asking about comparing SEMRush to Moz.
Seer took this information and created a guide comparing the two tools. They |f2833eb031032686dbd7a6994d5e7967|, which you can see in the image below, presenting the reader with the option to read the comparison next.
Now a reader doesn’t have to return to Google to find the information they wanted next, |844151c82bc5661318c7dba015969374|
By anticipating what their customers will ask for, Seer is able to keep readers on their site, answer more of their questions and become an even more trustworthy source.
We’ve seen that the results in the “People Also Ask” boxes are typically high-quality, informative content that Google already ranks on page 1. This means these sites are highly trusted by Google and they’re showing up for these search queries, so there is a high chance that your customers will visit these websites at some point in their search.
This creates a new opportunity to|2594a1cc6f6dc020a21f0a439bb8f466|
To do this, Wil explained, dig into the “People Also Ask” results to find what sites are coming up as the top answers for all of the queries related to your keyword.
Once you have a list of sites, use Google’s Display planner tool to find those sites and get an idea of how many impressions you’ll get. Then create display ads on the sites that come up most.|35d0ad9548c87b540daf6a44184ffc14|
As Google gets better and better at understanding what people want, marketers will need to take an approach that puts solving their customers problems first.
Luckily, Google is already starting to leave clues about what your customers really want to see from your company.
Using these suggestions to |f1c95f7dc7cbceaa90405644b0d24bda| will put you ahead of the curve.
~ Napoleon Bonaparte